We recognise that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws.
This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. We recommend that you read this privacy notice carefully.
Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes.
1. About us
www.fmpremium.net and any associated mobile applications, present or future, (each the “Applications”), are operated by, and the services available on the Applications from time to time) (“Services”) are provided by, FmPremium (“FmPremium”, “we” or “us”).
2. How can you get in contact with us?
If you have any questions about this privacy notice or any other queries or complaints, our customer care team is here to help – please contact us [email protected]
3. Scope of FmPremium’s privacy notice?
Personal data is information that identifies a person or can be used to identify a person. For us to provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you.
This privacy notice will apply to personal data about you collected by us through the Applications or otherwise. It also applies to any personal data you provide to us about your family or friends while using the Services in respect of which we are a data controller. You acknowledge that you have informed any such person that their personal data may be collected and processed by FmPremium and made them aware of this privacy notice
Any changes to FmPremium’s privacy notice will be posted clearly on our Applications.
4. What data does FmPremium collect?
We may collect and process the following data about you:
Contact Details : name; email address; telephone number.
Electronic Identifying Details : IP address; activity logs (e.g. user session recordings); online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data;
Correspondence and Complaints : any correspondence that you choose to send to FmPremium (including complaints); any information you provide to our customer care team; any information you publish about FmPremium (including on the app stores);
If you choose to grant the mobile applications access to contact information through your device, we may collect this information, including names, telephone numbers, email addresses and social media identifiers. We use this information to help us deliver the Services to your family and friends in the most efficient manner and for the other purposes listed below.
5. How does FmPremium collect your personal data?
You provide us with your personal data when you register/submit contact form for, or use our Services. We also collect information about you through your use of our Applications, your interactions with our customer care team and the communication you carry out on our Applications. When you visit our Applications, your device and/or browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connection to an Application or other technical communications information), some of which may constitute personal data.
6. What happens if you do not provide us with your personal data?
If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you. We will tell you when we ask for information which is a contractual requirement or needed to comply with our legal obligations.
7. Who do we disclose your personal data to?
We share your personal data, where necessary, with the following recipients:
- you and, where you request, any third party you ask us to share it with;
- mobile operators and other service providers (directly or via third parties);
- governmental, legal, regulatory, or similar authorities, on request or where required, including for the purposes of reporting any actual or suspected breach of applicable law or regulation;
- law enforcement authorities, where responding to valid requests to assist in the prevention, detection, investigation or prosecution of a criminal offence;
- data analytics service providers (e.g. Google Analytics);
- hosting infrastructure companies
- legal and financial advisors, and auditors;
In addition, recipients of the Services may be able to view your pseudonymised contact information if requesting further Services from you. If you wish to opt-out from receiving such requests for Services you may do so at the time of receiving the request.
8. Data Security
We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with data protection laws.
9. How long do we keep your personal data?
We will keep your personal data only for so long as is necessary to carry out the purposes set out above and to comply with any legal obligations. The criteria for determining the duration for which we retain your personal data are whether it is necessary:
- to maintain an ongoing relationship with you (e.g. to provide our Services to you or where you are lawfully included in our direct marketing lists and have not unsubscribed);
- in connection with the lawful purposes set out in this policy, or where we have a valid legal basis; or
- to comply with any applicable limitation period under applicable law, and a reasonable amount thereafter.
Once the periods above have concluded, we will either:
- permanently delete or destroy the relevant personal data;
- archive your personal data so that it is beyond use; or
- anonymise the relevant personal data.
10. Where does FmPremium hold your personal data?
Your personal data is held by us on secure servers which are hosted by FmPremium or by a third party hosting infrastructure company located in USA.
11. Your Rights
You have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal data we hold about you by making a request to us in writing. You also have the right to request erasure, restriction, portability, or object to the processing, of your personal data or not to be subject to a decision based on automated processing, including profiling. You should inform us of any changes to your personal data. Any requests made under this section can be made using the contact details set out below. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one month after receipt of your request. Email [email protected]
12. Changes to this privacy notice
We may update this privacy notice from time to time. If we make any material changes, we will notify you by posting a notice on our Applications and/or, where appropriate, sending you a notification